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Refund Policy

All unworn jewelry is eligible to be returned or exchanged within 14 days of receipt.   All custom pieces (including personalization such as engraving) and bespoke orders are final sale and cannot be returned or exchanged.  If you have a question as to what defines a custom piece or bespoke order please contact

The Product(s) may vary slightly from their pictures: The images of the Product(s) on our website are for illustrative purposes only. Although we have made every effort to display the colors accurately, we cannot guarantee that a device's display of the colors accurately reflects the color of the Product(s). Your Product(s) may vary slightly from those images.

Although we have made every effort to be as accurate as possible, the Product(s) sizes, colors, dimensions and measurements indicated on our website may not be precise. If you have any doubts about the color, size or any specification of the Product(s) you wish to order, please kindly contact us prior to placing your order on our website.

The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the Product(s) delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option. Duty reclaims on returns are responsibility of the customer and we will endeavor to aid you with any required paperwork.

We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind and we have not offered to collect the Product(s), your refund will be made within 14 days from the day on which we receive the Product(s) back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product(s) back to us. In all other cases, your refund will be made within 14 days of you telling us that you have changed your mind.

If you wish to exercise your legal rights to reject Product(s) if there is a problem with it you must email us at within 14 working days. Please email our e-commerce team at for a free post return label or to arrange collection.

We kindly ask that you return items in their original ‘GLOWE’ packaging.